Epicor Servcie Connect

Replace the sticky notes on a glass wall and use Service Connect to create workflows

If your teams are already running Epicor, you know how much the scalable Enterprise Resource Planning (ERP) platform can improve efficiencies and streamline your operations.

Yet, imagine if you could automate those workflows to an even greater degree. With Epicor Service Connect, you can.

This business integration platform allows you to orchestrate secure workflows within existing Epicor service software applications. In addition, you can also use it to connect Epicor and non-Epicor applications.

Today, we’re sharing more about what makes this solution so valuable and why it’s a critical part of your overarching Epicor enterprise.

Ready to learn more? Let’s get started!

What is Epicor Service Connect?

If you run a complex supply and demand chain, you know how difficult central coordination can be.

With so many moving parts and disparate processes, it’s challenging to keep track of every checkpoint. Perhaps that’s why only 6% of companies believe that they’ve reached full supply chain visibility.

This is where a business integration platform like Epicor Service Connect can make a world of difference. Available on Epicor version 8 or newer and included in the Epicor Advanced Tool Set, this solution offers an infinite number of benefits to Epicor users.

Designed to keep all of the moving parts of your business in sync, this platform helps all of your critical team members coordinate and communicate in seconds. These include:

  • On-site field workers
  • Traveling sales staff
  • Warehouse personnel
  • In-house engineers
  • Customers and suppliers

Not only is manual workflow processing a pain to complete, but it’s also laborious and time-consuming. In addition, it can cost you a substantial amount in lost business. Studies show that if you’re still operating with inefficient systems, you could lose between 20% and 30% of your revenue!

If you’re ready to improve visibility, simplify complex processes and encourage transparent communication, Epicor Service Connect can get you there. This platform integrates and automates major workflows, empowering employees to make more time-sensitive and mission-critical decisions.

Across the supply and demand chain, users can use Epicor Service Connect to promote efficiency and extend visibility. Now, let’s take a look at some of its top functions.

Automating Processes

How many does your total supply chain involve? You’ve heard that lean supply chain management can help you improve performance, streamline your processes and reduce waste. Yet, until now, you weren’t sure how to adopt one.

The answer lies in prioritizing the activities that bring your business value, rather than spinning your wheels on repetitive data entry that doesn’t.

Epicor Service Connect allows you to automate those repetitive tasks. At the same time, you can also integrate human workflow activities into your existing business processes to gain even greater efficiencies.

Not only does this reduce the time your employees spend on administrative work, but it also helps prevent the risk of human error that’s present in manual operations. In addition, it delivers the data you need to your fingertips quicker than ever before, facilitating split-second decision-making.

While it can feel like a load off your shoulders to automate these processes, there are still regulations in place to ensure transactional integrity and industry compliance. If you need to monitor or adjust the process at any time while it’s occurring or afterward, you have the power to do so.

Application Integration Made Simple

All of Epicor’s service software solutions are built on a service-oriented architecture (SOA). This means you can orchestrate workflows within Epicor Service Connect without highly technical knowledge of how complex integration works.

To make the process as simple as possible, this particular platform uses XML documents to interface with Electronic Data Interchange (EDI) supply chain partners.

It extends this function to both Epicor solutions as well as any others that support XML standards, allowing you to establish a full EDI infrastructure without the sky-high prices that normally accompany this kind of environment.

What keeps the user experience simple? Rather than intricate programming interfaces or additional coding, Epicor Service Connect relies on visual designers to handle integration linking and mapping. These designers also take care of other tasks required for efficient application connection, including task scheduling, email processing, and error handling.

Document Conversion

Do you have a specific document that you need to use in another application? Transforming the data doesn’t have to be a pain. Another one of the main ways that you can use Epicor Service Connect is to facilitate document processing and conversion.

This platform offers two document conversion types. You can:

  • Convert the document into a format that the platform recognizes
  • Convert the document for business transaction use in another application

Once you submit your document to the platform, it converts to an internal message and links to a process. From there, the software goes to work, transforming the data while it’s still inside a workflow.

Try Epicor Service Connect Today

Are you ready to transform the way your company does business? No matter how complex or multi-faceted your supply chain might be, there are resources in place to help you make it quicker, more efficient, and more transparent.

Epicor Service Connect is one of them.

If you’re ready to learn more about what this platform can do and unlock its potential for your own teams, we’d love to help.

We’re a top-rated ERP consulting firm ready to meet all of your Epicor needs. From installation and implementation to training support and custom programming, we do it all. Contact us today to get started and revolutionize your workflows from the inside out.